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Everything you need to know about using QuickHands

FOR CLIENTS

1. What is QuickHands?

QuickHands is a trusted Canadian service marketplace that connects skilled individuals (“Taskers”) with local customers who need help with everyday services — from cleaning and moving to plumbing, assembly, and more.

  • Download the QuickHands app (iOS/Android) or visit our website.
  • Select Sign Up as a Tasker.
  • Provide your email, phone number, and create a secure password.
  • Verify your email and phone number.
  • Complete onboarding: upload your ID, confirm work eligibility, select your service categories, and provide references or certificates if required.

Once approved, you can start receiving job requests.

  • Open the QuickHands app or website.
  • Enter your registered email/phone number and password.
  • Tap Log In.
  • If you enabled two-factor authentication, you’ll be asked to enter the verification code sent by SMS/email.
  • On the login screen, tap Forgot Password?
  • Enter your registered email.
  • You’ll receive a reset link (valid for 30 minutes).
  • Create a new secure password with at least 8 characters, one number, and one special symbol.
  • If the email doesn’t arrive, check your spam folder or request another link.
  • Double-check your email/phone and password.
  • Make sure your app is updated to the latest version.
  • Try resetting your password if needed.
  • If you’re still having trouble, contact QuickHands Support through the Help Center or via email/phone.

Requirements & Verification

6. What are the requirements to join QuickHands as a Tasker?
  • Be at least 18 years old.
  • Have a valid government-issued ID.
  • Be legally eligible to work in Canada.
  • Own the tools required for your service categories.
  • Pass QuickHands’ verification (ID check, references, background check if required).
  • For general services (cleaning, moving, assembly): No license required.
  • For regulated trades (plumbing, HVAC, electrical, gas fitting): Proof of certification is mandatory.

 Yes. During onboarding, you may select one primary service area and up to two secondary categories. Some categories require additional verification.

Work & Earnings

9. How do I set my rates?

  • You set your own base hourly or project rates. QuickHands provides guidance on competitive pricing in your area, but final pricing is always up to you.

  • Customers pay through QuickHands (credit/debit).
  • QuickHands releases payouts weekly to your linked bank account.
  • You’ll receive payment minus QuickHands’ service fee (commission).

 A service fee is applied to every completed job. The exact percentage depends on the category and project size. Details are shared during onboarding.

  • For general services: Liability insurance is recommended.
  • For regulated trades: Insurance is required.
  • QuickHands also offers access to discounted insurance packages.

 Yes. Taskers are responsible for having the necessary tools, safety gear, and equipment for their services. QuickHands does not provide tools.

Bookings & Cancellations

14. What happens if a customer cancels?
  • More than 24 hours before: no payout.
  • Less than 24 hours before: Tasker receives a partial payout as compensation.
  • Cancel as early as possible in the app.
  • Frequent last-minute cancellations may lead to penalties, reduced visibility, or suspension.

No-shows damage customer trust and may lead to account suspension or permanent removal from QuickHands.

Trust & Safety

17. How are disputes handled?
  •  If a problem occurs (e.g., service quality concerns, payment issues), QuickHands Support will review the case. Taskers are encouraged to provide documentation (before/after photos, receipts).
  • Complete your profile (photo, bio, services).

  • Add references and upload certifications.

  • Record a short video introduction.

  • Be punctual and professional.

  • Maintain positive reviews and ratings.

 Yes. All personal data and payment information are securely encrypted. Customers only see the information necessary to complete a booking (e.g., your first name, profile photo, and service area).

Using the App

20. What devices can I use QuickHands on?
  • iOS and Android apps.
  • Website on Chrome, Safari, Firefox, or Edge.

 Yes. In settings, you can:

  • Pause availability (temporarily stop receiving jobs).
  • Deactivate account (permanent).
     For full deletion, contact Support.
  • In the app: Go to Help Center → Contact Support.
  • By email: support@quickhands.ca
  • By phone: available during business hours (details in app).
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