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Everything you need to know about using QuickHands

FOR CLIENTS

1. What is QuickHands?

QuickHands is a trusted Canadian service marketplace. It connects skilled individuals, or Taskers, with local customers who need help with various everyday services, including cleaning and moving, as well as plumbing, assembly, and more. By using QuickHands, customers can now easily find and connect with these skilled individuals, making it a convenient way to get help when needed.

  • Download the QuickHands app (iOS/Android) or visit our website.
  • Select Sign Up as a Tasker.
  • Provide your email, phone number, and create a secure password.
  • Verify your email and phone number.
  • Complete onboarding: upload your ID, confirm work eligibility, select your service categories, and provide references or certificates if required.

Once approved, you can start receiving job requests.

  • Open the QuickHands app or website.
  • Enter your registered email/phone number and password.
  • Tap Log In.
  • If you enabled two-factor authentication, you’ll be asked to enter the verification code sent by SMS/email.
  • On the login screen, tap Forgot Password?
  • Enter your registered email.
  • You’ll receive a reset link (valid for 30 minutes).
  • Create a new secure password with at least 8 characters, one number, and one special symbol.
  • If the email doesn’t arrive, check your spam folder or request another link.
  • Double-check your email/phone and password.
  • Make sure your app is updated to the latest version.
  • Try resetting your password if needed.
  • If you’re still having trouble, contact QuickHands Support through the Help Center or via email/phone.

Requirements & Verification

6. What are the requirements to join QuickHands as a Tasker?
  • Be at least 18 years old.
  • Have a valid government-issued ID.
  • Be legally eligible to work in Canada.
  • Own the tools required for your service categories.
  • Pass QuickHands’ verification (ID check, references, background check if required).
  • For general services (cleaning, moving, assembly): No license required.
  • For regulated trades (plumbing, HVAC, electrical, gas fitting): Proof of certification is mandatory.

 Yes. You can pick one main service area and up to two extras when you’re getting set up. Some of these need a bit more verification.

Work & Earnings

9. How do I set my rates?

  • Your rates are up to you. QuickHands gives you an idea of what’s competitive in your area, but you’re in control of your pricing.

  • Customers pay through QuickHands (credit/debit).
  • QuickHands releases payouts weekly to your linked bank account.
  • You’ll receive payment minus QuickHands’ service fee (commission).

There’s a service fee on every job you complete. It varies depending on what you’re doing and how big the project is. You’ll get the details when you’re onboarding.

  • For general services: Liability insurance is recommended.
  • For regulated trades: Insurance is required.
  • QuickHands also offers access to discounted insurance packages.

 Yes. Taskers need to have their own tools and safety gear. QuickHands doesn’t provide that stuff. You’re on your own for equipment too.

Bookings & Cancellations

14. What happens if a customer cancels?
  • More than 24 hours before: no payout.
  • Less than 24 hours before: Tasker receives a partial payout as compensation.
  • Cancel as early as possible in the app.
  • Frequent last-minute cancellations may lead to penalties, reduced visibility, or suspension.

No-shows are a big deal. They hurt customer trust and can get you suspended or even kicked off QuickHands for good.

Trust & Safety

17. How are disputes handled?
  • If something goes wrong, QuickHands Support looks into it. That might mean checking photos or receipts. Taskers should have that stuff ready.
  • Complete your profile (photo, bio, services).
  • Add references and upload certifications.
  • Record a short video introduction.
  • Be punctual and professional.
  • Maintain positive reviews and ratings.

 Yes. Personal data and payment info are encrypted. Customers only see what they need to book a service, like your first name, profile picture, and the area you work in.

Using the App

20. What devices can I use QuickHands on?
  • iOS and Android apps.
  • Website on Chrome, Safari, Firefox, or Edge.

 Yes. In settings, you can:

  • Pause availability (temporarily stop receiving jobs).
  • Deactivate account (permanent).
     For full deletion, contact Support.
  • In the app: Go to Help Center → Contact Support.
  • By email: support@quickhands.ca
  • By phone: available during business hours (details in app).
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